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TSU Shop T&C

Customer Service
You can contact us via email and we’ll respond as quickly as possible.

Return Policy
If you are not satisfied with your purchase, notify Toy Soldiers Unite within thirty-six (36) hours of receiving your package, in order to receive a full refund of your purchase price. You must obtain a Tracking Order Number. The goods must be returned within ten (10) days. The purchaser will be responsible for all shipping charges.

Shipping & Handling
The purchaser will be responsible for all shipping charges. Please allow 7 to 10 business days for domestic delivery and 2 to 3 weeks for international delivery. Shipping and Handling charges will be quoted at the time of purchase and are to be charged to the customer. The purchaser must be 18 years of age. The policies described herein refer to web sales only. Toy Soldiers Unite reserves the right to accept or reject any sale on this web site.

Privacy Policy
We take the issue of online privacy very seriously. We do not sell, trade or rent your email address to outside companies except as stated herein. Our role as your supplier requires us to protect your privacy and to keep you in control of who is allowed to make contact with you. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We (and our service providers) use your personal information to operate our sites and deliver services to you. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on this site; and we need to release your address information to the delivery service to deliver products you purchase from us.

We may periodically send you email regarding our products and services. You will always have the choice of unsubscribing from any emails we may send to you. In addition, we may (or agents working on our behalf and under confidentiality agreements) mail you select promotional offers from our advertising partners. We will not disclose your mailing address or other personal information directly to our advertising partners. Such third party promotional offers will never be emailed to you.

Occasionally, we may be required by law to provide personal information the appropriate governmental authorities. We will disclose such personal information upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We also reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.